Shipping Policy

Stryvan ships exclusively within the United States. We fulfill orders to all 50 states, including residential addresses, commercial research laboratories, university research facilities, and PO Boxes.

We ship to:

• All 50 US States (including Alaska & Hawaii)
• US PO Boxes (via USPS services)
• Academic, institutional, and private laboratory facilities
• Commercial and residential addresses

Note: Military APO/FPO addresses may experience slightly extended delivery timelines depending on postal routing.

We pride ourselves on swift order turnaround. Our logistics team works Monday through Friday to inspect, prepare, package, and dispatch orders as quickly as possible.

Standard Processing Guidelines:

• Standard Processing: Orders are typically processed and dispatched within 24 to 48 business hours of payment confirmation.
• Same-Day Dispatch Cutoff: Orders placed before 2:00 PM EST (Monday – Friday) are eligible for same-day processing and dispatch whenever operational volume permits.
• Weekends & Holidays: Orders placed on weekends or observed national postal holidays will be processed on the following business day.

We partner with premier commercial and postal logistics carriers to provide secure, expedited, and tracked transit across the country.

The following shipping methods are available at checkout:

• USPS Priority Mail: Estimated delivery in 2 to 4 business days following carrier acceptance. Reliable and economical with tracking included.
• USPS Priority Mail Express: Overnight to 2 business days guaranteed by the postal service depending on destination zip code.
• FedEx 2-Day / Express: Fast commercial delivery within 2 business days with door-to-door scan visibility.
• FedEx Priority Overnight: Next-business-day delivery by morning or early afternoon to most continental US locations.

*Transit estimates represent carrier business days (excluding Sundays and national postal holidays). Delivery timeframes begin once the carrier has scanned the package into their network.

Shipping rates are calculated dynamically at checkout based on the total order weight, destination postal zone, and selected delivery speed.

Promotional shipping thresholds (e.g., Free Shipping promotions) apply to the order subtotal after any discounts or promotional coupon codes have been deducted.

Every shipment fulfilled by Stryvan is assigned a unique, scannable carrier tracking number.

How Tracking Works:

1. Once your shipping label is generated, an automated Shipping Confirmation Email containing your carrier link and tracking code will be dispatched to the email provided at checkout.
2. Please allow up to 12 to 24 hours for the carrier’s initial scan to reflect online. During periods of high sorting volume, tracking status may initially indicate "Pre-Shipment" or "Label Created" until the primary sorting hub processes the parcel.
3. You can click the direct tracking link in your email at any time to view live tracking milestones.

We treat all shipments with the utmost standard of privacy, discretion, and physical product security.

Packaging Safeguards Include:

• Plain Outer Boxes / Mailers: Orders are shipped in unmarked, plain corrugated boxes or durable bubble mailers. There are no exterior peptide names, chemical descriptions, or product images on the outside of the parcel.
• Discreet Return Address: The return label features an abbreviated, professional sender name to maintain full research confidentiality.
• Shock & Impact Cushioning: Lyophilized peptide vials are protected in custom-fitted foam trays, bubble enclosures, or reinforced inner cartons to prevent mechanical breakage during transport.

A frequent question from researchers concerns peptide stability during warm-weather transit.

Some research compounds are supplied in lyophilized (freeze-dried) form. The appropriate transit temperature and storage requirements depend on the specific material and its formulation. Always follow the product label or accompanying storage documentation.

• Transit Requirements: Some materials may tolerate standard ambient transit; others may require insulated or temperature-controlled handling. Consult product-specific documentation.
• Post-Delivery Storage: Inspect the shipment promptly and store each item according to its individual label or accompanying documentation, protecting it from conditions that may compromise its integrity.

It is the researcher's sole responsibility to ensure that the complete shipping address—including apartment, suite, building, or room number—is entered accurately at checkout.

Stryvan is not responsible for packages that are misdelivered, delayed, or returned due to incorrect or incomplete shipping information provided by the customer.

While we aim to fulfill orders within the stated processing windows, actual transit delivery schedules are managed entirely by independent logistics carriers (USPS, FedEx).

Stryvan is not liable for carrier transit delays caused by:

• Severe weather events, blizzards, floods, or natural disasters
• Carrier terminal sorting backlogs or holiday volume surges
• Civil unrest, national emergencies, or regional transportation strikes
• Incomplete, inaccessible, or restricted delivery locations

If your package shows an unexpected tracking delay or standstill, we recommend waiting 24 to 48 hours for carrier routing adjustments before contacting our support team for an inquiry.

We work diligently to ensure every order reaches its intended laboratory destination safely.

Packages Marked "Delivered" But Not Found:

1. Check your mailbox, parcel lockers, front porch, back gates, side doors, and building mailrooms.
2. Inquire with household members, building managers, reception desks, or immediate neighbors.
3. Occasionally, postal couriers scan a package as "Delivered" 12–24 hours before physically depositing it into your mailbox. Please allow 1 additional business day.
4. If 24 hours have elapsed since the "Delivered" scan and the package cannot be located, contact your local postal delivery substation to verify the GPS coordinates of the scan.

Stryvan is not directly liable for porch piracy or theft occurring after successful carrier delivery verification. However, our customer care team will assist you in opening formal carrier search inquiries or insurance claims whenever eligible.

If your parcel arrives with evident external damage or if any glass vial is cracked, broken, or compromised upon opening:

• Notify Us Within 48 Hours: Contact support.stryvan@gmail.com within 48 hours of carrier delivery.
• Retain All Packaging: Do not discard the outer shipping box, shipping label, protective wrapping, or damaged contents.
• Submit Photo Proof: Provide high-resolution photographs clearly displaying:
  1. The damaged outer shipping carton and shipping label.
  2. The internal packaging materials.
  3. The affected, broken, or cracked vial(s) showing the batch label and intact seal.

Upon review and verification, Stryvan will issue a prompt replacement or store credit for verified transit damage.

Our fulfillment operations utilize dual-check inspection workflows before sealing each parcel. In the rare event that an item is missing or an incorrect product was packed:

1. Email support.stryvan@gmail.com within 48 hours of receipt.
2. Include your Order Number, a brief description of the issue, and clear photos of the received items, packing slip, and outer packaging.
3. If verified, our team will dispatch the correct missing replacement items immediately at zero additional expense to you.

If a parcel is returned to our facility by the carrier due to an insufficient address, incorrect zip code, failure to claim, or delivery refusal:

• Reshipment Fees: A standard reshipment postage fee will apply to re-dispatch the parcel to a corrected, validated address.
• Order Cancellation / Refund: If you choose not to have the package reshipped, a refund may be issued for the physical product subtotal minus original shipping costs and a 15% return inspection & restocking fee.

Certain states, municipalities, or jurisdictions may maintain localized statutory restrictions regarding the distribution or transit of specific research biochemicals.

Stryvan complies with all federal and state regulatory mandates. We reserve the right to cancel, restrict, or refund orders destined for locations where local statutory regulations prohibit the receipt of specified research compounds.

For high-volume academic orders, commercial institutional research purchases, or wholesale contracts exceeding standard parcel sizes:

• Custom freight, split shipments, or insured pallet deliveries can be arranged.
• Direct signature confirmation upon delivery may be required for high-value consignments.
• Custom fulfillment schedules and automated batch releases are coordinated through your dedicated account manager.

To arrange specialized institutional shipping protocols, please email support.stryvan@gmail.com.

Our compounds are NOT intended for human or animal consumption, medical treatment, pharmaceutical application, diagnostic use, cosmetic use, or clinical therapy. By placing an order and accepting delivery, the purchasing researcher affirms compliance with all applicable safety, handling, and laboratory protocols.

Stryvan reserves the right to revise, update, or modify this Shipping Policy at any time to reflect carrier rate adjustments, enhanced logistics workflows, or operational improvements.

Any revisions become effective immediately upon posting to this page. The "Last Updated" date at the top of this document indicates the most recent version of our shipping standards.

Our dedicated fulfillment and client care team is available to assist you with order status checks, tracking updates, and shipping coordination.